Policies
RETURNS POLICY
Please contact me within : 14 days of delivery.
Send item/items back within : 30 days of delivery – please forward a copy of Proof of Postage to me.
Request a cancellation within : 24 hours of purchase.
I ask kindly that you please contact me first so that I’m aware of a return. A refund will be issued on receipt of the item being returned in the original condition, please ensure you mark the parcel as a ‘RETURN’ otherwise Custom Charges may be incurred which will be deducted from your refund.
In the case of a forced ‘RETURN’ no refund will be issued for a commissioned/personalised item, if a non commissioned item then postage costs will be removed from your total refund, however if you wish to rearrange delivery – you will need to pay new postage charges.
EARRINGS ARE NON RETURNABLE – due to hygiene reasons.
CONDITIONS
Buyers are responsible for return postage costs.
Buyers must ensure the item/items are packed safely and secure, as if received back damaged a full refund may not be issued
Overseas Customers MUST mark clearly on a return package ”RETURNS” otherwise there is a risk of custom duty fees being charged to me which will be deducted from your refund. I cannot be held responsible if this is not done. Please also forward a Proof of Postage to me.
In the case of a forced ‘RETURN’ no refund will be issued for a commissioned/personalised item, if a non commissioned item then postage costs will be removed from your total refund, however if you wish to rearrange delivery – you will need to pay new postage charges.
EXCHANGES
I do NOT accept exchanges on any commissioned purchases as a contract is entered into with ongoing photographs and updates before completion.
The only exception to this is damage through Postal service - photographic proof must be provided on receipt of the packaging plus item.
FAULTY ITEMS
I thoroughly check every item to ensure they are in perfect condition, but in the extreme event of an item/items being received damaged by the postal service, you MUST take photos of the damaged packaging and items and send the photos to me immediately. I will do everything to resolve this for you but I will require the above information to enable me to do so.
SHIPPING POLICY
U.K Shipping via Royal Mail
Tracked 24 – SMS & Email notifications, Safeplace is also available but you are responsible if goes missing ( will be posted next working day after purchase )
Tracked 48 - SMS & Email notifications, Safeplace is also available but you are responsible if goes missing ( will be posted next working day after purchase )
USA Shipping via Royal Mail
USA – Tracked – Estimated delivery 2 to 6 weeks
(not guaranteed)
Please check and be aware of your countries Custom Charges as this is your responsibility to pay if charged.
E.U and Rest Of World ( with apologies I do not send to Germany or Russia )
Shipping via Royal Mail
Tracked – Estimated Delivery time 2 to 6 weeks
(not guaranteed)
Please check and be aware of your countries Custom Charges as this is your responsibility to pay if charged.
CANADA – Tracked – Estimated delivery possibly 8 to 10 weeks (not guaranteed)
With apologies but this is due to Canadian customs and postal service.
Please note that actual deliveries can occasionally take longer depending on Courier, Customs and Country. I apologise if this happens but I cannot be held responsible as it is out of my control.
Please check and be aware of your countries Custom Charges as this is your responsibility to pay if charged.
CUSTOMERS ABROAD (Not applicable to U.K)
Please note that any CUSTOM CHARGES you may receive are your responsibility not that of the seller.
Please bear in mind that I’m in the U.K before placing your order and check with your countries customs on possible charges you may incur if items are over a certain value.
URGENT
In the case of needing a faster delivery or courier service, please contact me with details of item you wish to purchase and when you need to receive it. I will try and find a service that can do this for you but please be aware that shipping costs will change under these circumstances and a special order will need to be raised to purchase item.
PACKAGING
I pride myself on recycling as much as possible to help the environment, so please don’t be upset as I re-use jiffy bags and bubble wrap where possible that I obtain locally. I also use NEW jewellery boxes and tissue paper, but these items are made from recycled materials.
I kindly ask that this might be something you would consider doing in the future to help our world.
JEWELLERY CARE
It is advisable to store your jewellery away when not being worn, in a clean dry place away from direct sun exposure and other atmospheric elements.
Skin and Hair products such as moisturiser, perfume, hairspray and creams can react adversely with jewellery causing tarnishing and erosion. I advise that jewellery should be the last thing you put on and the first thing you take off.
Sea Glass is glass, so please take care when wearing as a very hard knock could shatter the glass. I advise that you do not wear during washing, swimming, exercising or during extreme sports to help avoid damage or breaking.
I recommend cleaning tarnished silver ( dulled or blacked ) with a Silver Jewellery Liquid cleaner, available at most jewellers and online. Please follow the manufacturers instructions to clean.
To clean Sea Glass I advise simply washing it in warm water with a small drop of washing up liquid. Use a small soft brush
( e.g toothbrush ) and gently work into small areas to remove any dirt, rinse off in warm water and dry gently with a soft smooth cloth.
If you would like to create a gentle shine and depth to your Sea Glass, put a very small dot of High Grade Olive Oil or Baby Oil on a clean cloth and work in gently to the Sea Glass. Please gently buff/polish the oil with another clean cloth to remove all residue so as not to damage your clothing. I tend to do this with green or brown Sea Glass as it really accentuates the colour. You will also find that the natural oils in your skin can do this over time.
If you prefer the frosty effect of Sea Glass then please follow the care instructions listed further above to clean the Sea Glass
Please be advised that my Sea Glass jewellery is not suitable for children and should be stored out of reach to avoid the risk of swallowing or any unnecessary accidents or damage.
I hope this information helps you in keeping your Beautiful Welsh Sea Glass Jewellery as good as new.
If there is anything you are unsure of please contact me and I’ll try to help you find a solution.
Frequently Asked Questions
Is your Sea Glass Genuine ?
Yes it is.
I beachcomb for treasures most days while walking my dogs on our local beaches mainly in Porthcawl, South Wales ( U.K ) and occasionally other local beaches.
Why does Sea Glass vary in size, colour and appearance ?
Sea Glass comes from discarded glass that has entered the sea many, many years ago.
Over time the tumbling action of the sea and sand smooth, chip & break down the glass to all sorts of shapes and sizes, creating the magical, unique gem that I love to find.
The colour of the Sea Glass really can depend from what it was originally – mainly bottles, glasses and tableware.
How do you clean & grade your Sea Glass ?
I soak my Sea Glass in anti bacterial washing up liquid and very hot water for several hours before removing, drying then sorting.
I grade our Sea Glass into 3 levels :-
Grade A – Perfect – Near Perfect ( Completely frosted, one to two miniscule chips that are not noticeable )
I use Grade A in any Sterling Silver Jewellery that I create.
Grade B – A couple of small, visible chips, but still beautifully smooth and frosted in appearance.
I use Grade B in any Silver Plated Jewellery that I create.
Grade C – Very visibly chipped and uneven, but not sharp or dangerous to touch.
I use Grade C for Bookmarks, Keyrings, pictures etc.
What Sterling Silver Wire do you use to make the jewellery ?
I only ever use British 925 Sterling Silver purchased from bullion dealers in the U.K.
How do I clean my jewellery ?
I use Silver Jewellery cleaning fluid if the Sterling Silver has tarnished or dulled.
If you wish to add a shine to your Sea Glass then I use a very small dot of a high grade Olive oil and work into the sea glass, I then buff/rub thoroughly but very gently to remove any excess oil so as not to mark clothes whilst being worn. I personally prefer this technique on darker colour sea glass. You can find that over time, natural oils in the skin can create the same effect, if you prefer the frosty finish then just clean your sea glass in hot, soapy water and a small brush ( e.g – a toothbrush ) and then dry thoroughly.
How do I care for my Sea Glass Jewellery ?
It is important to correctly care for any jewellery to keep it looking as good as new.
I suggest that you remove any jewellery before Swimming, Sunbathing, Spraying hairspray or other hair products and perfume, putting on lotions, creams and make up.
It is best if you make it part of your daily routine
The Last thing you put on when you get up and ready for the day/night and the First thing you take off at bedtime.
Are you on any social media ?
Yes, you will find me on Facebook & Instagram.
Do you clean the driftwood that you use ?
Yes. All of my driftwood is submerged soaked in a very mild bleach/water solution for a minimum of 2 weeks. This ensures any bacteria and micro-organisms are destroyed. This process is not done to ‘bleach’ the driftwood as I love the natural look when beachcombing. The driftwood is then dried out naturally over several weeks/months, then divided into similar size, style to be used down the line.
Do you take pebbles off the beach ?
No. It is actually against the law to remove pebbles from beaches within – the highest, highest tideline to 10 metres into the sea at lowest tideline. I am lucky to have discovered some areas well above the highest tideline to forage about.
Do you help clean the beaches ?
Yes. We always try and clear some rubbish off the beaches during any beachcombing expedition or dog walk. Sometimes there is so much rubbish washed in that I don’t worry about treasure hunting and just spend a couple of hours trying to remove as much rubbish as possible.
If you ever go on a walk down a beach or the countryside – take a carrier bag with you to pick some rubbish up and then bin it. You can help stop all this plastic waste polluting our wildlife whether in the country, rivers or seas.
EVERY LITTLE HELPS
Why can’t I return Earrings ?
Unfortunately due to hygiene laws – I’m unable to accept returns on Earrings.
The exception to this is if an extremely unlikely situation they become faulty.
We Guarantee to use our
Genuine Ocean Tumbled Sea Glass
to create our
Unique Welsh Sea Glass Jewellery for that
One of a Kind, Handmade gift
Privacy Policy
GDPR Compliant Privacy Statement
This privacy policy describes how and when I collect, use and share information when you purchase an item from me, contact me or in any way use my services on any of my social media outlets or website.
This privacy policy does not apply to the practices of third parties that I do not own or control and any other service providers concerned.
INFORMATION I COLLECT
When you purchase anything from me I must be provided with certain information E.G your name, postal address, email address, details of payment
( not personal account numbers or security ) and the details of your order. If you place a commission order, you may need to provide me with additional information.
I rely on a number of legal bases to collect, use and share your information including : I need to use your information to post your parcel, to settle a possible dispute, or to provide customer support and after sales support.
When you have provided your affirmative consent, which you may revoke at any time, such as signing up for my mailing list, if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law, and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services.
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows :-
Service providers.
I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business Transfers.
If I sell or merge my business, then I may have to disclose your information as part of that transaction, but only to the extent permitted by law.
Compliance with laws.
I may collect, use, retain, share your information if I have good faith belief that it is reasonably necessary to :- a) respond to legal process or to government requests, b) enforce my agreements, terms and policies, c) prevent, investigate, address fraud and any other illegal activity, security, or technical issues,
d) protect the rights, property, safety of my customers or others.
I retain your personal information only for as long as necessary to provide you with my services as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, to enforce my agreements. I generally keep your data for the following time period :- 4 years.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below :-
Access.
You may have the right to access and receive a copy of the personal information I hold about you by contacting me using my contact information.
Change, restrict, delete.
You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances ( like where I am required to store data for legal reasons ) I will generally delete your personal information upon request.
Object.
You can object to a) my processing of some of your information based on my legitimate interests and b) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain.
If you reside in the EU and wish to raise a concern about my use of your information ( and without prejudice to any other rights you may have ) you have the right to do so with your local data protection authority.
For purposes of EU data protection law, I, Gail Ivins am the data controller of your personal information. If you have any questions or concerns then you may contact me at seaglasstrinketsntreasure@gmail.com
Alternately you can contact me at 3, Bay View Road, Newton, Porthcawl, CF36 5NF if you need to put in writing.
