Sea Glass Trinkets n Treasure

Returns Policy

RETURNS

Please contact me within : 14 days of delivery.

Send item/items back within : 30 days of delivery.

Request a cancellation within : 24 hours of purchase.

A refund will be issued on receipt of the item being returned in the original condition, please ensure you mark the parcel as a ' RETURN' otherwise Custom Charges may be incurred which will be deducted from your refund.

EARRINGS ARE NON RETURNABLE - due to health & hygiene reasons.

CONDITIONS

Buyers are responsible for return postage costs.

Buyers must ensure the item/items are packed safely and secure, as if received back damaged a full refund may not be issued

OVERSEAS CUSTOMERS (Not applicable to U.K customers )

Buyers MUST mark clearly on a return package

'' RETURNS '' otherwise there is a risk of custom duty fees being charged to me which will be deducted from your refund. I cannot be held responsible if this is not done.

EXCHANGES

I will accept exchanges, but please contact me first if there is a problem and for authorisation. You will be responsible for return postage costs and the item must be packed securely as originally received. You will also be responsible for any exchange item's posting costs. 

PLEASE NOTE - EARRINGS CANNOT BE EXCHANGED DUE TO HEALTH & HYGIENE REASONS.

FAULTY ITEMS

I thoroughly check every item to ensure they are in perfect condition, but in the extreme event of an item/items being received damaged by the postal service, you MUST take photos of the damaged packaging and items and send the photos to me immediately. I will do everything to resolve this for you but I will require the above information to enable me to do so.

Many Thanks,

Gail 

Genuine Ocean Tumbled Sea Glass

that is handcrafted to make

Unique Welsh Silver Sea Glass Jewellery 

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